Terms of Service
Last updated: 13 July 2026
1. The service
run-club.online provides club-management software for running and athletic clubs: membership administration and renewals, events, announcements, time-trial results and a kit shop, delivered as a web application on the club’s own subdomain.
2. The club's account
A club subscribes as an organisation. The club designates an owner who holds the billing relationship and appoints committee members with administrative roles. The club is responsible for who it grants those roles to.
3. Member data
The club is the responsible party for its members’ personal information under POPIA and warrants that it has a lawful basis to load member data onto the platform. We process that data only to provide the service, as described in the Privacy Policy.
4. Payments between members and the club
Payments by members (renewals, kit) flow directly to the club — via the club’s own PayFast merchant account or its bank account by EFT. The platform never holds, receives or transmits member funds and is not a party to those transactions. Payment disputes are between the member, the club and, where applicable, PayFast.
5. Fees
The platform is licensed for a fee based on club size and plan tier, billed monthly or annually (annual billing is discounted) and invoiced to the club. Fees are payable in advance and are not refundable pro rata, except where required by law.
6. Acceptable use
The service may not be used unlawfully, to store content unrelated to running a club, or in a way that degrades the service for other clubs. We may suspend accounts that do.
7. Availability and support
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is communicated to club owners. Support is provided by email on business days.
8. Liability
To the maximum extent permitted by law, the platform’s total liability to a club is limited to the fees paid by that club in the twelve months before the claim. We are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited under South African law, including under the Consumer Protection Act where it applies.
9. Termination
The club may cancel at the end of its paid period. On termination we assist the club to export or remove its data on request (including the in-app per-member export and anonymisation tools, and operator support for a full club handoff) and thereafter delete remaining club data as set out in the Privacy Policy.
10. General
These terms are governed by South African law. We may update them with reasonable notice to club owners; continued use after notice is acceptance.